Work
Sales Development and Customer SuccessEZsalt · SaaS Startup
At EZsalt, a small SaaS startup, I work across sales development and customer success. I help customers use the product, resolve technical questions, and improve the workflows our team relies on.
- Support about 100 customer accounts through weekly check-ins, product questions, and technical troubleshooting to help customers keep using and renewing their plans.
- Coordinate customer training meetings and work with customer success management to address concerns and reach solutions.
- Automated 75% of follow-up workflows in HubSpot, improving CRM consistency and cutting repetitive admin.
- Cut meeting prep from 5–10 minutes to 1–2 minutes with AI research and recap workflows, saving more than one hour daily across a three-person sales team.
- Research 300+ prospect accounts weekly with AI-assisted tools and generate an average of two meetings daily through calls, visits, and email sequences.
